Refund & Return Policy
We want you to be happy with your order. If you are not, we make returns simple.
Return window
You may return most items within 30 days of delivery for a full refund or exchange.
To be eligible, the item must be:
- In its original condition, unused and undamaged
- In its original packaging where possible
- Accompanied by proof of purchase (order number or receipt)
How to start a return
Email info@pickedwell.shop with your order number, which items you wish to return, the reason, and photos if the item arrived damaged or incorrect.
We reply within 24 hours with return instructions and a return address. Please do not send items back before contacting us — returns sent without prior authorisation may not be processed.
Who pays return shipping
| Situation | Who pays |
|---|---|
| Item arrived damaged, faulty or incorrect | We do — full refund including original shipping |
| You changed your mind | Customer pays return shipping |
| Item not as described | We do |
If the item arrived damaged or we sent the wrong product, you do not need to return it before we resolve the issue. Send us photos and we will refund or replace immediately.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a further 3–5 business days to appear on your statement.
Original shipping charges are refunded only where the return is our fault.
Damaged or faulty items
If your item arrives damaged or develops a fault, contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund — your choice. We do not require you to pay return shipping in these cases.
Items that cannot be returned
- Custom or personalised items made to your specification
- Items marked “Final Sale” at the time of purchase
- Gift cards
Order cancellations
You may cancel an order at no cost any time before it ships. Email us as soon as possible. Once an order has shipped, our standard return policy applies.
Not received your order?
If your order has not arrived within 30 days of shipping, contact us and we will refund or replace it. You do not need to wait for a carrier investigation to finish.
Questions
Email info@pickedwell.shop — we reply within 24 hours.